Pioneer Central School Title 1 Complaint Process

Every effort is made to answer inquires and resolve issues at the most direct and immediate level. If an issue cannot be satisfactorily resolved through communication with the child's school, a formal complaint procedure may be implemented.

Initiating a Complaint

Any public or non-public school parent, teacher, or other interested person or agency may file a complaint.

All complaints must:

  • Be in written form;

  • Be signed by the person or agency representative filing the complaint;

  • Specify the requirement of law or regulation being violated and the related issue, problem, and/or concern;

  • Contain information/evidence supporting the complaint;

  • State the nature of the corrective action desired

Make a Complaint

Email: Complaints may be emailed to titlecomplaints@pioneerschools.org

Mail: Alternately, a complaint may be mailed to Pioneer Central Schools. See below for the mailing address.

Pioneer Mailing Address

When Receiving a Complaint:

The District will issue a letter of acknowledgement to the complainant that contains the following information:

  • The date the District received the complaint;

  • How the complainant may provide additional information;

  • A statement of the ways in which the District may investigate the complaint;

  • The District's commitment to issue a resolution to the complaint.

The Director of Curriculum, Instruction, and Technology will investigate or designate a building administrator to investigate the complaint. The administrator will:

  • Carry out an independent onsite investigation of the complaint;

  • Review all relevant information and make an independent determination as to whether the district has complied with the federal program(s) in question;

  • Issue a complaint investigation report, entitled Title I: Letter of Findings, to the complainant that addresses each allegation in the complaint and contains a Factual Summation, Conclusions and Corrective Actions (with a specified timeline) where warranted, as well as the reasons for the District’s final decision.

If the district determines that a violation has occurred:

  • There will be corrective action to return to compliance.

If the district concludes that no violation of law or regulation has occurred:

  • Attempts will be made to resolve or negotiate the programmatic concern;

  • A complaint investigation report, entitled Title 1: Letter of Findings, will be issued to the complainant that addresses each allegation in the complaint and contains Factual Summation, Conclusions and Corrective Actions (with a specified timeline) where warranted, as well as the reasons for the District's final decision.

Note: All complaints and responses will be kept on file in the office of the Superintendent.

Procedures for Filing Appeals

NYSED's procedure for review, resolution, and right to appeal may be found here.

Complainants not satisfied with the findings/remedy of the District may elect to appeal to the New York State Education Department.

Appeals should be sent to:

Appeal Address for NYSED

Those dissatisfied with the State Education Department's complaint resolution may file an appeal to the United States Secretary of Education:

Appeal of Resolution to U.S. Department of Education:

Appeals US Secretary